Tuesday, March 17, 2009

Continuous Improvement - 3 Acts at a Time

One of the key items we seem to struggle with is creating a process for continued process improvement.  We typically look for dramatic and immediate improvements and lack patience to see things through.
  • When was the last time marketing sat down to specifically improve its top three marketing programs?  
  • When was the last time, sales management took the top three clients in each territory to lunch?
  • When was the last time you promoted your three top suppliers?
How do we create a mentality and culture of continuous action?  Simple, don't think, just pick something and get it done this week.  All too often we get stuck in a mentality of trying to figure how to improve everything at once, instead of tasking a bunch of good people with three things to do by the end of the week.

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